Everyone has questions when making an online purchase. Below are answers to frequently asked questions about your Shorty Bar order and more.
Where is my order? Once your order ships, you will receive an email with a tracking number. It may take 24-48 hours for tracking information to appear.
How do I care for my new Shorty Bar? Use a dry microfiber cloth for daily wipe downs. Do not scrub or use abrasives. A soft plastic bristle brush can be used to clean out the knurl. Apply 3:1 oil to a lint free cloth to maintain your bar. Frequency will depend on your climate and humidity.
How should I store my new Shorty Bar? Store your bar horizontally, preferably on a rack. Vertical storage may damage your bar. Do not store bar with weights on it.
Should I use chalk? We suggest using chalk on the knurling of your new Shorty Bar.
How much weight can the Shorty Bar hold? The Shorty Bar can hold 360lbs.
Does the Shorty Bar come with a warranty? Yes. Your bar comes with a lifetime warranty against manufacturer defect.
How much do you charge for shipping? Shipping will be calculated at checkout.
Do you ship outside of the United States? We can only ship orders to the contiguous United States.
How does my order ship? Orders are shipped through UPS ground. Depending on the delivery address, your order may take one to two weeks to arrive.
Do you ship to APO/FPO addresses? Yes, we do ship to APO/FPO addresses using either UPS or the United States Postal Service.
Can I change my order after I place it? We strive to fill each order quickly and accurately, therefore once an order is placed, we are unable to make changes. Please verify all information before placing your order.
Can I place an order by phone? At this time, all orders must be placed online in order to ensure stock availability and timely delivery. We have made our online order placement fast, easy to follow and safe.
Can I return the Shorty Bar if it is not what I expected? You may return the Shorty Bar within 30 days of receipt. Please contact customer service at firstname.lastname@example.org for return instructions. You will be responsible for the return shipping charges and restocking fees.
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